Use of the Library Card
You agree that the Library Card is the property of Cumberland City Council Library Service and may be confiscated as a result of inappropriate use. Use of the Library Card is subject to all terms, conditions, rules and regulations. Your card and related accounts are non-transferable; any misuse or illegal transactions can result in privilege suspension and/or possible judicial action. Except as provided below, you are responsible for the usage of your card.

Library Card Accounts
The Library Card Account is an optional account of pre-deposited funds accessed by you for products and services. Funds cannot be withdrawn from the card account at any time. Funds deposited to the Library Card Account shall be applied against amounts debited to your Library Card Account for goods and services purchased at points of sale. You understand and agree that the Library Card is not a credit card, nor can it be used to obtain cash or cash advances from the account under any circumstances. If your Library Card Account balance goes below zero as a result of the system or one of its readers being off-line, you remain responsible for payment of those purchases. Merchandise will be accepted for return according to the refund policy in force where the goods and/or services were purchased. Cash refunds will not be made for returned merchandise that was purchased with the Library Card. A credit will be made to your account.

Procedures for Lost, Stolen, or Replacement Cards
Report immediately any lost or stolen card, or unauthorised card usage to Cumberland City Council Library Service during operating hours. Alternatively, you may suspend activity to your Library Card Account through the Cumberland City Council Library Service topup website. You are responsible for all usage of the card prior to proper notification to the library or suspending your card online. There is a replacement fee for a lost or stolen card. There is a replacement fee for a damaged card. At least one piece of the card with identifiable information must be submitted to qualify as damaged.

Closing Accounts, Refunds, Returns
The library reserves the right to close any Library Card Account that has been inactive for a period of twelve (12) months.

Documentation of Activity
You can request a receipt at the time of purchase if the point-of-sale terminal is equipped to provide a receipt. Some locations including copiers and printing stations are not capable of providing receipts. The remaining balance in your Library Account is displayed at every point-of-sale terminal each time the account is accessed. The staff, at any location accepting the Library Card, may be asked to verify an account balance. Occasionally the account balance is not available at a card reader. During these times, you can check your Library Account balances online at the Cumberland City Council Library Service topup web site.

Error Resolution Procedures
If you feel a charge has been transacted on your Library Card Account which you did not authorise, you must notify staff as soon as the non-authorised transaction is discovered. Include information on the date and amount of the transaction, as well as any other information you feel is necessary to help the staff investigate the claim.